Smart Lockers — self-service IT equipment handover, fully native to your ServiceNow.
Velocity Smart Lockers turn every laptop handover, peripheral request and equipment return into a 24/7 self-service collection. Every site. Every device class. All automated by your ServiceNow workflows.
What is a smart locker system?
A smart locker system is an intelligent, networked bank of secure compartments that automates the delivery, collection and tracking of IT equipment and workplace assets. Employees request items through a service portal and collect from their assigned locker at any time — 24/7. Every transaction is logged automatically, every asset is tracked through the locker's lifecycle, and IT teams gain complete visibility without manual intervention.
Velocity Smart Lockers are fully native to your ServiceNow tenant — every transaction runs end-to-end inside ServiceNow workflows. No middleware. No data sync. No engineer dispatch.
- Networked, electronically controlled compartments — secure, audited, every transaction logged
- Self-service collection 24/7 — employees collect when convenient, not when IT is open
- ServiceNow-native — no middleware, no data sync, no engineer dispatch needed
Smart lockers for IT assets and equipment.
Velocity Smart Lockers are purpose-built IT asset lockers — designed specifically for the secure storage, distribution and tracking of IT equipment. Whether you need an IT equipment locker for laptop handoffs, break-fix swaps, new-starter provisioning, or device returns, Velocity Smart Lockers provide a fully automated, 24/7 solution with complete audit trail and ServiceNow integration.
Unlike general-purpose smart lockers, Velocity's IT asset lockers connect directly to your CMDB — so every device movement is tracked, every request is fulfilled automatically, and IT teams maintain full visibility without manual intervention.
Velocity Smart Collect® — a complete locker management system.
Velocity Smart Collect® is a cloud-based locker management system built natively on ServiceNow. It provides real-time visibility of every locker and every asset across your entire estate — from a single dashboard within your existing ServiceNow environment.
Features include automated request fulfilment, CMDB asset updates, restock alerts, usage reporting and full audit trails. Unlike standalone locker management software platforms, Smart Collect® requires no third-party integration — it runs inside ServiceNow as a native application.
The platform supports multi-site deployments across eight hardware manufacturers, giving you a single management plane for your entire locker estate regardless of the underlying hardware.
What can a Velocity smart locker do?
Four use cases that template across the Velocity customer base. Each one closes a workflow that used to need an engineer.
New-starter kit-out
Day-1 productivity for every new hire.
Laptop, peripherals, ID badge, security key — all pre-allocated and ready before they walk in. The new starter collects on arrival; the ticket closes; the asset register updates itself.
Break-fix swap
Broken laptop in. Replacement out. Same hour.
Employee returns the broken device, collects the loaner, and the ticket closes automatically. No engineer dispatched. No appointment booked. No wait.
Peripheral fulfilment
Headsets, cables, accessories — on demand.
High-volume consumables dispensed without a ticket ever touching a human. Pre-authorised users collect; restock alerts fire automatically when inventory drops below threshold.
Loan and return
Loaner devices, automatically tracked.
Issue, due-date, return reminder, automated overdue handling — all inside ServiceNow. No spreadsheets, no email chasing, no IT staff time spent on tracking.
Versa and Impulse. Two locker ranges, one Smart Collect® workflow.
Every unit — whichever range, whichever site — runs the same ServiceNow-native workflow, audit trail and support model through Smart Collect®.
Smart Collect® connects to seven locker manufacturers and two vending manufacturers — so you're never locked to a single shell.
Versa Series
A versatile dispensing range with windowed, individually locked bays — built for asset check-in and check-out, package pickup, and large or bulky-item handover. Runs standalone, grouped into banks of up to 120 bays, or connected to a smart vending machine, in configurations from 2 to 48 bays.
Impulse Series
The newest Velocity locker range: solid-door units with an integrated touchscreen, available in three variants — including the powered Impulse Charge and, from Q4 2026, the walk-up Impulse Now.
One ticket. One item. One collection code.
Velocity Smart Lockers authenticate every collection against a specific ServiceNow ticket — not against the person standing in front of the locker. When the system pre-allocates an item, it generates a unique single-use collection code (QR, barcode or PIN) and emails it to the user's ServiceNow-registered address. The code opens one bay, releases one item, and closes one ticket. No badge tap. No biometric scan. No ambiguity about which transaction just happened.
Why not badges or biometrics? A badge tap identifies the person — but if a user has two open tickets, a badge can't tell the locker which one to fulfil. A system-generated, single-use code identifies the transaction: this code opens this bay, releases the item allocated to this ticket, and writes the audit record that closes it. The result is a one-to-one map between every ServiceNow ticket and every physical collection — which is exactly what regulated industries (pharma, defence, nuclear energy) need from an audit chain.
Where the code is delivered: the user's ServiceNow-registered work email, secured by the same identity controls your organisation already trusts. No second user directory. No new credential to manage. No app to install.
Smart locker systems — common questions.
Ready to see Smart Collect® inside your ServiceNow?
A 60-minute discovery workshop with a Velocity ServiceNow architect maps your physical-handover use cases, sizes a pilot, and identifies the right hardware ranges for your environment.