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The Tech Bar without the overhead

Smart Kiosks — instant IT support at every site, without the tech bar.

Live video helpdesk, remote device control over IP KVM, and eight integrated locker cells in a single workstation. Scale on-site IT support across distributed offices without scaling headcount. NPS +94 from enterprise IT teams.

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Female employee mid-conversation with a remote support agent on a Velocity Smart Kiosk's video display
Smart kiosks

What is a smart kiosk?

A smart kiosk is a self-service touchscreen terminal that lets someone complete a task on their own, with no queue, no counter and no member of staff standing beside them. You already meet them when you check in at the airport, order at a quick-service restaurant, or collect a parcel from a locker.

Velocity builds smart kiosks for one job in particular, and that is IT support. Our Smart Kiosk pairs the self-service screen with a live video helpdesk, secure remote control of the device over IP KVM, and integrated locker cells for swapping hardware, so an employee resolves most IT issues on the spot and your team supports every site without putting an engineer in every building. Enterprise IT teams rate it NPS +94.

The payoff is the one that runs through everything we make. Teams see more than 30% less onsite IT support and 45 to 60% fewer hardware and service-desk tickets, and most reach a return inside year one.

Book a call to size it for your sites
60-second explainer

Here's a Smart Kiosk closing a break-fix ticket.

Live video to a remote engineer. Remote control of the device. Locker cells for the swap. All in one terminal — no truck-roll, no tech-bar queue.

What it is

What is a smart IT support kiosk?

A smart IT support kiosk is a self-service workstation that connects employees to live IT engineers over video, gives the engineer secure remote control of the device through IP KVM, and includes integrated locker cells for collecting replacement hardware or returning broken kit.

The result: most IT support resolutions happen at the kiosk — without an onsite engineer, without a tech bar queue, without shipping the device anywhere.

How it works

How the Smart Kiosk works.

Four steps. Most IT support tickets close at the kiosk, in minutes, without dispatching anyone.

Employee starts a session
Any site, any time. The employee enters a PIN at the kiosk to start a session. Secure actions during the session are agent-mediated by design.
Live IT engineer joins by video
Instant, human, not a chatbot. The engineer joins from anywhere — no need to travel to the site.
Engineer takes remote control via IP KVM
Diagnose, fix, configure. The engineer drives the device directly from their workstation, securely over IP.
Device exchange via integrated lockers
If a replacement is needed, the agent remotely opens a locker cell or issues a one-time code to the employee — collection or drop-off happens immediately, ticket closes on the agent's instruction.
Hardware components

What's in the Smart Kiosk.

A single workstation that combines three capabilities — live video support, remote device control, and physical device exchange — into one piece of furniture that fits any corporate site.

Live video helpdesk

HD touchscreen, camera, microphone array and speakers. Connects to your remote IT support team or to a Velocity-managed video resolver group, 24/7. Human-led, not chatbot.

IP KVM remote control

IP-based keyboard-video-mouse. The remote engineer takes full control of the employee's device — diagnose, configure, fix — over a secure connection. No physical presence needed.

Eight integrated locker cells

Eight laptop-sized cells per kiosk, remotely opened by the support agent. Secure 24/7 drop-off for broken kit and collection for replacements. No need for a separate locker bank.

The range

Two screens. One Smart Kiosk.

Both models share the same capabilities — live video helpdesk, IP KVM remote control and eight integrated locker cells. The difference is the screen, the footprint, and the kind of site each one suits.

Velocity Smart Kiosk 15 — a navy support kiosk with a 15-inch portrait video screen above a laptop bay and eight locker cells
Smart Kiosk 15
Velocity Smart Kiosk 27 — a navy support kiosk with a wide 27-inch landscape video screen above a laptop bay and eight locker cells
Smart Kiosk 27
Both models — same Smart Kiosk capabilities, different screen and footprint
Certified · modular · built for global deployment
Screen options15″ tablet interface or 27″ industrial touchscreen.
Adjustable mountingConfigurable height and placement to suit any site.
Accessibility & privacyOptional features for inclusive, private support.
Pre-certified componentsOff-the-shelf parts for faster procurement.
Regional complianceConfigurations for UK, EU and US deployment.
Lower TCOModular design keeps total cost of ownership down.
The comparison

Why the Smart Kiosk beats the alternatives.

Compared to traditional tech bars
No fixed hours, no dedicated floor space, no local engineers required. One Smart Kiosk replaces multi-site staffing.
Compared to robotic kiosks
Fewer moving parts, lower investment, reduced maintenance complexity. Automate the friction, not the human.
Compared to disconnected tools
One unified physical experience designed for enterprise IT workflows — video, remote control, and device exchange in one place.
Compared to other kiosk manufacturers
Lower cost, modular, focused on how IT support teams actually work. Designed by an IT services company, not a hardware vendor.
Contact-centre ready

Amazon Connect enabled — and designed to work with Genesys too.

When self-service isn't enough, one tap on "Call for Help" starts a live two-way video call to your support team — over the contact centre you already run. No new platform, and no new vendor in the call path.

Amazon Connect enabled
Video escalation on the Amazon Connect contact centre you already operate — routed by your own queues, answered by your own agents, recorded in your own AWS tenant.
Designed to work with Genesys Cloud CX
The same "Call for Help" video escalation is designed to plug into your existing Genesys org — your Architect flows, your queues, your agent desktop.
Context-aware, in your tenant
Kiosk and site identity travel with every call, so the agent knows where the caller is — and the call runs in your own cloud, under your governance.
Amazon Connect whitepaper Genesys whitepaper Book a call

Amazon Connect and Amazon Chime are trademarks of Amazon.com, Inc. or its affiliates.

On the roadmap

Smart Kiosk on the Smart Collect® roadmap.

Q3 2026

Full ServiceNow integration is on its way — and here's what's true today.

Today: Smart Kiosk integrates with enterprise ITSM platforms — including ServiceNow — via open API. Sessions, device exchanges and video calls flow into your ITSM as records. This is how every Smart Kiosk deployed in 2026 operates.

From Q3 2026: Full native integration with the Smart Collect® application arrives — putting every kiosk session, every IP KVM diagnostic and every video call inside ServiceNow as a first-class record, alongside the locker and vending workflows already running natively.

Velocity customers deploying Smart Kiosks today get the API-based integration option. Customers deploying from Q3 2026 onward will get the full native ServiceNow architecture across all three Smart Collect® form factors.

The outcomes

For your IT team. For your employees.

Two audiences, one device. The IT leader gets cost-to-serve down; the employee gets the wait removed.

For IT leaders

  • Scale on-site IT support across distributed offices without scaling headcount
  • Most break-fix tickets resolved remotely — no engineer dispatched
  • Centralised IT engineering team can serve every site, every shift
  • Every interaction logged, audit-ready, reportable
  • Integrated locker cells mean no separate hardware-collection bank needed

For employees

  • 24/7 access — no waiting for IT business hours
  • Real engineer over video — not a chatbot, not a knowledge-base search
  • Most issues fixed in minutes, not days
  • If the device needs replacing, collect the loaner from the same kiosk
  • NPS +94 from enterprise IT teams that have deployed Smart Kiosks
Implementation

Three steps to live Smart Kiosks.

Design
A 60-minute workshop with a Velocity solutions architect maps your sites, your existing tech-bar coverage, your ITSM landscape, and where Smart Kiosks would deliver the biggest impact.
PoC
A single-site proof of concept inside 90 days. Live video resolver group, real users, measurable resolution-time and ticket-reduction outcomes against your baseline.
Scale
Multi-site rollout across the estate. The same hardware, same engineering team, same workflows — replicated across regional offices, manufacturing sites, or remote locations.
Frequently asked

Smart IT support kiosks — common questions.

A self-service workstation that connects employees to live IT support over video, supports remote device control via IP KVM, and includes integrated locker cells for device exchange. Designed to replace the physical tech bar across distributed sites.
A smart locker is a self-service hardware collection point. A Smart Kiosk adds a live video helpdesk, remote device control, and integrated locker cells — for situations where the employee needs help, not just collection.
Smart Kiosk integrates with ServiceNow and other ITSM platforms via open API today. Full native integration through the Smart Collect® application is on the roadmap for Q3 2026 — at which point every kiosk session, IP KVM diagnostic and video call becomes a first-class ServiceNow record alongside the locker and vending workflows already running natively.
Employees start a kiosk session with a PIN — by design, the session is low-friction at the employee side. Security-sensitive actions during the session are agent-mediated: the support engineer joins by video, controls the device via IP KVM, and either remotely opens a locker cell or issues a one-time collection code as needed. This keeps the high-trust actions in the hands of authorised IT staff rather than on a touchscreen.
IP-based keyboard-video-mouse — a secure protocol that lets an authorised support engineer take direct control of a device over the network. From the kiosk, the engineer can diagnose, configure or fix devices without being physically present.
Eight laptop-sized locker cells per unit, each remotely opened by the support agent for secure 24/7 drop-off and collection. Sufficient for most single-site break-fix and loaner workflows; for higher volume, deploy alongside Velocity Smart Lockers.
Fewer moving parts, lower investment, reduced maintenance. The Velocity approach is to automate the friction, not the human — most IT support is best delivered by a real engineer with the right tools, not by robotics.
Ready to start?

Replace your tech bar with a Smart Kiosk.

A 60-minute discovery workshop maps your sites, your existing support coverage, and where Smart Kiosks would deliver the biggest impact on cost-to-serve and resolution time.

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See Smart Lockers → See Smart Vending → Compare smart locker suppliers → Talk to a ServiceNow architect →