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Smart IT Support Kiosk for distributed workplaces
Scale Your IT Support Across Every Site — Without More Staff
Instant IT fixes for every location with remote support and secure device exchange
Instant IT Support
Immediate access to remote IT help.
Lower Support Costs
Support more sites with fewer engineers.
Faster Ticket Resolution
Diagnose or swap devices in minutes.
The biggest problem in IT: IT Support Doesn’t Scale
Digital workplaces expect instant resolution, but traditional support models were built for centralised offices — not hybrid, multi-site organisations.
The result is long wait times, delayed hardware swaps, rising operational cost, and frustrated employees.
You can't simply work longer or harder to fix it.
IT Teams aren't the problem. The support model is.
Trusted by IT Teams Who’ve Been There
We help enterprise IT teams automate physical support workflows — intelligently.
Our philosophy is simple: keep the human interaction, automate the friction, and avoid over-engineered robotics.
With a Net Promoter Score of +94 and proven ROI across enterprise deployments, we focus on providing clients just like you with practical automation that reduces cost while improving employee experience.
What Enterprise IT Leaders are saying
“[the Velocity Smart Kiosk] is spot on — it ticks all of our boxes, and I can see this solving around 90% of our on-site support workload.”
Director of IT Operations, Global Enterprise
What Is the Velocity Smart Kiosk?
An Automated Tech Bar — Without the Overhead
A purpose-built workstation that connects employees, devices, and remote IT support.
The Smart Kiosk combines:
• Live video helpdesk support
• Remote device control via USB-C and IP KVM
• Integrated Smart Locker device exchange
• Modular, integration-ready architecture
This isn’t a chatbot.
It's more than a Smart Locker.
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It’s a distributed IT support hub — powered by people and automation.
Designed for enterprise digital workplace environments supporting employees across multiple sites.
Velocity Smart Kiosk
Meet the new Smart Kiosk Range
Smart Kiosk 15
Our smaller screen entry level Smart Kiosk.
Smart Kiosk 27
Smart Kiosk 27 gives a larger screen with same great Kiosk features.
Solution Options
| Model | No Screen | Smart Kiosk 15 | Smart Kiosk 27 | Custom |
| Screen Option | No Screen (VESA Bracket only) - When screen is provided by customer |
15” Android Tablet |
27” Industrial All-in-one TouchScreen PC | Custom screen option available |
| Locker Controller | Ubuntu Industrial PC | 15” Android Tablet | Ubuntu Industrial PC | Ubuntu Industrial PC |
| No of Locker Cells | 8 | 8 | 8 | Custom door specification |
| Customer Branding | Yes | Yes | Yes | Yes |
| Equipment Compartment | Yes | Yes | Yes | Yes |
|
Option Equipment (currently UK) |
IP KVM 8 Port KVM USB C Power 16 port router Cabling |
IP KVM 8 Port KVM USB C Power 16 port router Cabling |
IP KVM 8 Port KVM USB C Power 16 port router Cabling |
Custom equipment specification |
| Software | Remote HTML based Locker Management only |
Optional Jitsi based Video Calling Remote HTML based Locker Management |
Optional Jitsi based Video Calling Remote HTML based Locker Management |
Bespoke Software development available |
| Locker API | Yes |
Yes |
Yes |
Yes |
| ServiceNow Smart Kiosk App | Coming Soon | Coming Soon | Coming Soon | Coming Soon |
How Velocity Smart Kiosks Work
Employee Needs Help?
Try the new Velocity Smart Kiosk
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- No queues.
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- No shipping delays.
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- No Tech Bar staff waiting around.
Just real human-to-human help when your employees need it
Remote Device Control with IP KVM
Your support agents can take secure control of compatible devices directly from the kiosk.
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Faster resolution from immediate diagnostics
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Faster root cause analysis
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Fewer site visits
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Improved first-time resolution rates
Secure Smart Kiosk Device Exchange
Each Smart Kiosk includes 8 laptop-sized locker cells with power and connectivity options, remotely opened by the support agent for secure 24/7 drop-off and collection.
Ideal for faulty returns, loan device distribution, pre-configured swaps, and after-hours support.
Integration-Ready by Design
The Smart Kiosk is built to align with enterprise ITSM and asset management platforms. With our API you can create:
• Workflow-compatible architecture
• Centralised logging capability
• Integration-ready framework
• Designed for future platform alignment
Certified. Modular. Built for Global Deployment
Designed using pre-certified, off-the-shelf components to support faster procurement, easier compliance across regions (UK / EU / US), and lower total cost of ownership.
Configuration options include a 15” tablet interface or 27” industrial touchscreen, adjustable mounting, and optional accessibility and privacy features
Why Velocity Smart Kiosks beat the Alternatives
| Compared to traditional tech bars: | No fixed hours, no dedicated floor space, reduced reliance on local engineers. |
| Compared to robotic kiosks: | Fewer moving parts, lower investment, reduced maintenance complexity. |
| Compared to disconnected tools: |
One unified physical experience, designed for enterprise workflows. |
| Compared to other Kiosk manufacturers: |
A lower cost, modular solution focussed on the way Aupport teams work not just on the hardware. |
From Pilot to Scalable IT Support in 3 Steps
Step 1: Design your Solution
We help you help assess locations, device volumes, and support requirements. We can quickly create your perfect solution.
Step 2: Launch a Proof of Concept
Within a few weeks, we will deploy your branded pilot to validate employee experience and ROI.
Step 3: Scale Across Sites
Roll out your solution using modular, region-compliant configurations — all operational to your business in under 8 weeks.
What Success Looks Like
For Employees
• Your employee's device issues resolved in minutes
• Less downtime
• Immediate human support
• Seamless device exchange
For IT Leaders
• 30%-50% reduction in your onsite support effort
• Fewer repeat tickets
• Reduced operational overhead
• Scalable, future-ready support model
Smart Kiosks Lease Options
We have a range of Smart Kiosks, Smart Locker and Smart Vending Machines purchase options to suit your business.
Love CAPEX? Prefer OPEX? Velocity has a range of purchase options designed for your business requirements.
The Smart Kiosks can be purchased up front, or we can help you to find a Lease deal from a range of Smart Kiosk understanding finance firms.
Click the link below to find out more about our range of lease options
Ready to Replace the tech Bar?
Book your personalised discovery call to design your perfect Smart Kiosk solution.
Get StartedBook your personalised consultation now.
Frequently Asked Questions
Tech bars require onsite engineers and only support employees during limited hours.
Smart IT Support Kiosks provide:
- real-time remote support
- secure device exchange
- support across multiple sites
- lower operational costs
This enables organisations to scale IT support without placing engineers in every location.
Smart lockers enable device collection but do not provide IT support.
They cannot:
- diagnose device issues
- provide real-time assistance
- securely validate user identity
- connect to remote support agents
Smart IT Support Kiosks combine secure device lockers with live remote IT support, creating a complete support experience.
Most kiosks provide self-service terminals or vending functionality, but lack integrated support workflows. For up to double the price.
Velocity Smart IT Support Kiosks are designed specifically for enterprise IT operations and support:
- remote video support
- USB-C device diagnostics
- secure locker exchange
- ITSM workflow integration
Costs vary depending on kiosk configuration, locker capacity, and deployment scale.
Typical deployments include:
- kiosk hardware
- IP KVM/Network/Power selection
- support integration
- deployment services
Most organisations deploy kiosks as part of a pilot program, allowing them to validate employee experience and operational savings before scaling across multiple locations.
Pilot deployments can typically be operational within 4–12 weeks, depending on integration, site readiness and global location.
Smart IT Support Kiosks are designed to align with enterprise ITSM and asset management platforms such as:
- ServiceNow
- Other ITSM platforms like Halo, ZenDesk, Zoho, Remedy
- asset lifecycle systems
- ticketing platforms
- device management tools
We are working on a ServiceNow certified Smart Kiosk app which will be a companion to, and fully compatible with, our existing Smart Collect® app for Lockers and Vending machines.
The app should be ready to deploy later this year, but the good news is, any Smart Kiosk which are deployed before this will already be fully compatible with the new ServiceNow Smart Kiosk app when it is ready.