The Only Built On Now Certified ServiceNow Smart Locker
Velocity Smart is the world's only Built On Now certified ServiceNow smart locker solution. Every collection, return and swap is processed inside your own ServiceNow — no API bridging, no middleware, no manual data entry.
Certified inside ServiceNow — not merely connected to it
Other locker vendors integrate with ServiceNow through external APIs. Velocity Smart Collect is built natively on the Now Platform and holds Built On Now certification — the difference between a workflow your platform team already trusts and one they re-evaluate at every upgrade.
From ServiceNow request to locker collection — automatically
The physical handover becomes a step in the workflow your team already runs, not a separate system to reconcile.
Trusted by regulated enterprises
Roche, BAE Systems and Centrica run ServiceNow-native physical handover on Velocity — self-service access to IT equipment with a complete, automatic audit trail their compliance teams can stand behind.
What does one handover actually cost you?
A single-use collection code replaces an engineer walking a laptop across a building. Do that a few thousand times a year, across new starters, leavers, swaps, loaners and break-fix, and it adds up to real money. Almost no IT team can say how much, because deskside support never appears as its own budget line and so never gets challenged.
Two ways to put a number on it. Start with whichever matches what you already know.
The Deskside Support Cost Benchmark
Twelve questions about how your team runs device support today. No spreadsheet, no digging through ticket exports, nothing to prepare.
- Twelve questions, every one multiple choice
- Around three minutes, start to finish
- Your annual deskside support cost, calculated from your answers
- How your handover times, wait times and kit recovery rates compare with other enterprise IT teams
The Smart Collect® ROI Calculator
If you already know your ticket volumes, your sites and what an engineer costs you, skip the diagnosis and go straight to modelling the saving.
- Savings modelled against your own volumes, not an industry average
- Payback period and multi-year return
- A written breakdown you can take into a budget conversation
Both are free. The benchmark sends your result by email, so you will need a work email address.
ServiceNow smart locker questions
What is a ServiceNow smart locker?
A ServiceNow smart locker is a secure, automated storage and dispensing unit that integrates natively with the ServiceNow platform. Unlike lockers that connect via an external API, every transaction — collection, return, swap — is processed directly within ServiceNow workflows, with no middleware or manual sync.
What does "Built On Now certified" mean?
Built On Now is ServiceNow's certification for applications built natively on the Now Platform. Velocity Smart Collect is the only smart locker and vending application to hold it — meeting ServiceNow's standards for security, performance and platform compatibility, and available from the ServiceNow Store.
How does Velocity integrate with ServiceNow?
Via the Velocity Smart Collect application installed directly into your ServiceNow instance. When a user collects or returns an asset, the system creates or updates service requests, CMDB records and approvals automatically — with zero manual data entry.
Is Velocity the only ServiceNow smart locker solution?
Velocity is the only provider with Built On Now certified smart locker and vending technology. Other providers integrate through third-party APIs, which needs extra configuration and does not offer the same depth of native workflow automation.
Automate physical IT handover inside ServiceNow.
Book a 30-minute demo and we will show a ServiceNow smart locker transaction end to end — native, certified, audited.