Five sectors. Years of measured outcomes.
Smart Collect® in production across the regulated industries that hold their numbers to scrutiny — pharma, education, utilities, aerospace & defence, and nuclear. Each case study below shows what the platform actually delivered against a baseline that the customer measured before deployment.
What Velocity customers look like in aggregate.
Measured. Named. Repeatable.
Five sector deployments, each one showing Smart Collect® against a customer-supplied baseline. Click into any of them for the full Challenge / Solution / Outcome write-up.
500%+ throughput uplift on IT service fulfilment.
A pharma enterprise replaced manual hardware fulfilment with Smart Collect® across regulated lab and office sites, removing the ticket bottleneck that was costing employee productivity and breaching OLAs.
35% reduction in IT staff travel across 34+ sites.
A defence prime moved critical-parts fulfilment to Smart Collect®-orchestrated lockers across its distributed engineering and manufacturing estate, with 100% audit trail compliance.
60% reduction in on-site IT tickets.
A nuclear-energy operator removed engineer travel between regulated sites for routine IT handovers — recovering staff time and cutting carbon-heavy mileage substantially.
90% IT staff time recovered on equipment returns.
A US university automated loaned-equipment returns at scale — tens of thousands of transactions through Smart Collect® lockers, with the highest NPS of any IT service the institution runs.
90% reduction in shared-equipment loss & damage.
A national utilities provider replaced a porous shared-equipment model with Smart Collect®-managed lockers — turning a chronic loss problem into a measured, audited workflow with instant-SLA fulfilment.
Find the case study closest to your situation.
Each case study reads differently depending on what you're trying to answer. The shortcuts below.
Start with Pharma (validation-grade audit chain), Aerospace & Defence (chain-of-custody at scale) or Nuclear Energy (single-site sensitivity, multi-site rollout). These show how the integrity principle — every transaction maps to a ServiceNow record — survives external audit.
Look at Aerospace & Defence (34+ sites) and Nuclear Energy (significant inter-site travel). Both demonstrate the multi-site rollout pattern and the engineer-travel reduction that drives the cost case.
The University case study has the strongest NPS data — +100 from end users — and the highest transaction volume per site of the five. The best read on what Smart Collect® looks like to the person collecting from it.
The National Utilities case is the cleanest demonstration of audit-led shrinkage reduction — 90% loss reduction on shared equipment that was previously written off as an unavoidable line item.
Where to go next.
If the case studies have you convinced, the strategic and platform pages tell you why and how.
Want to see what these outcomes look like in your environment?
A 60-minute discovery workshop with a Velocity ServiceNow architect maps your physical-handover volumes, sizes a pilot, and identifies the right form factors and hardware for your estate. The outputs are scoped use cases, a sized pilot, and an indicative ROI band.