Automation UnboXed
Short episodes. Sharp opinions. No slideware.
Anthony Lamoureux on what actually works in enterprise IT automation — and what the brochures won't tell you. Five to ten minutes. One idea per episode. Bring a highlighter.
Twelve uncomfortable truths about enterprise IT automation
From why most ROI cases are built on hope, to why self-service usually fails, to what good actually looks like in 2026 — with real frameworks you can take into your next board meeting.
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Subscribe to the Future of Work Unboxed network and you'll catch Automation UnboXed plus every new show as it launches.
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Each new episode summarised in a 2-minute read. Hit reply to push back.
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Each episode gets a LinkedIn post with the key idea. Join the conversation.
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What Good Automation Actually Looks Like
The season finale flips the question: what does success actually look like? The characteristics of well-designed automation — frictionless user experience, automated fulfilment, visibility and control — and how the right approach transforms both employee experience and operational efficiency.
Watch episode 12 on YouTubeTwelve episodes. Twelve sharper conversations.
For IT leaders who'd rather think than be sold to.
If you've sat through one IT automation webinar this year, you've sat through them all. Same diagrams. Same maturity curves. Same vague promises about "transformation".
Automation UnboXed is the opposite of all that.
Each episode is five to ten minutes. One sharp idea per episode. Built on twenty-five years of watching enterprise IT services projects succeed and fail — sometimes in the same room, sometimes in the same week. Pitched at the people actually making the decisions: IT directors, ServiceNow admins, transformation leads, enterprise buyers.
You won't always agree with us. That's the point. Disagreement is where good thinking starts.
Subscribe, share with the IT decision-maker you trust, and bring a notepad.
One bit of housekeeping. Automation UnboXed is the first show on the Future of Work Unboxed network — Velocity's broader exploration of how enterprise work is changing. More shows will join the network over time. Subscribe to the network on YouTube and you'll catch every one of them.
Anthony Lamoureux
CEO & Co-founder, Velocity Smart Technology
Twenty-five-plus years across enterprise IT services, ServiceNow consulting, and pre-sales — building, advising on, and occasionally fixing the kind of automation programmes most vendors only talk about. Co-founded Velocity to build what enterprise IT support has been missing: the bridge between AI-driven workflows and the physical equipment those workflows depend on.
There's no shortage of content on IT automation.
Most of it is sponsored. Most of it is sanitised. Most of it is forgettable.
Automation UnboXed exists for the IT decision-maker who's already sat through enough sponsored panels for one lifetime. Not another vendor-led "future of work" series. No fifteen-minute setups. No corporate music beds. No diagrams that look impressive and explain nothing.
What you get instead: one sharp framework per episode. The kind of thinking we usually only share with customers who've paid us for ROI workshops. Now we're putting it on YouTube. Free. For anyone who wants to think harder about how enterprise IT actually works.
If you find an episode useful, share it with someone who'd benefit. If you disagree with one, tell us why — every episode has a comment thread and the host actually reads them. This is meant to be a conversation, not a broadcast.
Ready to go from idea to action?
Model your own ROI
Use our interactive ROI calculator to get a directional view of what enterprise IT automation could save your organisation. Then book the workshop for the full bespoke business case.
Take the ROI ChallengeSee it in production
Real customer transformations — global pharma, aerospace, utilities, higher education. The exact frameworks discussed in the show, working at scale across thousands of employees.
Read the case studiesBook a workshop
Take sixty minutes to walk through your specific operational data. We build the bespoke ROI report and business case. No slideware. No sales pitch. Just the maths.
Book the workshopDon't miss what's next on the network.
Season 2 of Automation UnboXed is already in the planning room — customer war stories, vendor reality checks, and the deep ServiceNow integration topics most channels are too cautious to touch. Plus more shows joining the Future of Work Unboxed network over the next twelve months. Subscribe once. Catch every episode of every show.