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Why IT Asset Delivery Is Still Broken (And How to Fix It) | Automation UnboXed Ep.1

It still takes days to get a laptop in most organisations. In an age of cloud computing, AI, and instant digital services, why are IT hardware processes still stuck in the past? In this first episode of Automation UnboXed, we break down why IT asset delivery hasn’t evolved — and how automation, smart lockers, and ServiceNow are changing the game. From chasing “the guy with the cupboard” to fully automated, self-service IT fulfilment, this is what the future of work actually looks like. 👤 
 
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Smart Lockers Don’t Work… Until You Fix This | Automation UnboXed Ep.2

Smart lockers don’t fail because of the tech — they fail because of the process. Most organisations get smart lockers completely wrong. They treat them as a product… when they’re actually a process.

In this episode of Automation UnboXed, we break down why simply installing smart lockers won’t fix your operational problems — and how the real value comes from designing the right workflow around them.

From IT asset collection and returns to self-service fulfilment, the difference between success and failure isn’t the technology — it’s the process behind it.

The good news? You don’t need a massive transformation programme to see results. With the right design, organisations can recover thousands of hours every year just by simplifying how things move.

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Why Most Automation Projects Fail (And How to Fix Them) | Automation UnboXed Ep.3

Most automation projects don’t fail because of the technology.

They fail because of people, process… and poor design.

In this episode of Automation UnboXed, we break down why organisations invest heavily in automation — from ServiceNow to smart lockers — and still end up with slightly faster chaos.

The problem isn’t the tools.

It’s how they’re applied.

From unclear outcomes and lack of ownership to behaviour change and measurement, this episode walks through the five biggest reasons automation projects fail — and a simple framework to actually make them work.

If you’re thinking about automation, digital transformation, or improving IT operations, this is where you should start.